Return Policy

This Return Policy explains how parts and materials are handled for authorized ASKO appliance service. It applies after you approve an estimate and we order or install original manufacturer parts for your specific model.

Approved repairs and parts

Once you approve an estimate, we may order original manufacturer parts for your appliance. Approved parts that have been ordered or installed are generally non-returnable to us unless they are defective or incorrect for the approved job.

Defective or incorrect parts

If an original part we installed is defective or incorrect for the approved repair, contact us promptly. We will arrange a remedy under the applicable parts or workmanship terms — typically repair, replacement or a fair adjustment for the affected portion of the job.

Customer-supplied parts

If you supply a part yourself, return or warranty terms for that part are between you and the seller. We can advise whether the part appears correct for the model before installation when you ask us to review it.

How to start a return request

Contact us through the Contact page or the phone number on this website. Include your name, appointment date, appliance model if known, and which part or charge you are asking about. We review requests during ordinary business hours.

Related policies

Unused deposits and billing adjustments are covered in our Refund Policy. Appointment changes are covered in our Cancellation Policy.

Policy updates

We may update this policy when our parts or billing practices change. The “last updated” date on this page shows the latest revision.