Refund Policy

This Refund Policy explains when refunds may apply for authorized ASKO appliance service booked through this website. It covers deposits, unused approved work and billing adjustments described on your estimate.

How payments work

Submitting a booking request does not charge you automatically. We confirm appointment details, diagnose the appliance on site when applicable, and provide a written estimate before parts are ordered or repair work begins.

Refunds for unused approved work

If you paid a deposit or prepayment for approved work that we have not yet performed, and you cancel before parts are ordered, we will refund the unused amount using the original payment method where possible. Processing time depends on your bank or card issuer.

Refunds after completed work

Completed and accepted repairs are not refundable as a general return. If a covered workmanship issue returns within the warranty period described on your estimate, we will address it under that warranty rather than as a product-style refund.

Defective or incorrect parts

If an original part we installed is defective or incorrect for the approved repair, contact us promptly. We will arrange a remedy under the applicable parts or workmanship terms — typically repair, replacement or a fair adjustment for the affected portion of the job.

How to request a refund

Contact us through the Contact page or the phone number on this website. Include your name, appointment date, appliance model if known, and what you are requesting. We review requests during ordinary business hours and respond with next steps.

Charge disputes

If something on your invoice looks incorrect, contact us first so we can review the estimate, approvals and work performed. Many billing questions can be resolved quickly without a payment dispute.

Related policies

Appointment changes are covered in our Cancellation Policy. Parts that cannot be sent back after ordering are covered in our Return Policy.

Policy updates

We may update this policy when our booking or billing practices change. The “last updated” date on this page shows the latest revision.