Cancellation Policy

This Cancellation Policy explains how to cancel or reschedule authorized ASKO appliance service booked through this website. It applies to confirmed diagnostic visits and related appointment windows.

How bookings work

Submitting a booking request does not charge you automatically. We confirm appointment details before a technician is scheduled to visit.

Cancelling an appointment

You may cancel or reschedule a confirmed appointment by calling or messaging us as soon as your plans change. Please give as much notice as you can so we can offer the window to another customer.

Same-day and short-notice cancellations

If you cancel after a technician is already en route, or after arrival for a confirmed visit, a trip or diagnostic fee may still apply as described when your appointment was confirmed. We will tell you clearly if any fee applies before the visit.

Declining a repair after diagnosis

After diagnosis, you may decline the repair. In that case you are typically responsible only for any diagnostic or service-call fee that was disclosed before or at the visit — not for parts or labor you did not approve.

How to cancel or reschedule

Contact us through the Contact page or the phone number on this website. Include your name, appointment date, and whether you want to cancel or move the visit. We respond during ordinary business hours.

Related policies

Deposits and unused prepaid work are covered in our Refund Policy. Ordered parts are covered in our Return Policy.

Policy updates

We may update this policy when our booking practices change. The “last updated” date on this page shows the latest revision.